08 8582 9555

Terms & Conditions

Effective Date: February 17, 2026

These Terms and Conditions govern your use of internet and VoIP services provided by 2M Systems Pty Ltd (trading as Rivnet, "we", "us", or "our"). By using our services, you agree to these terms.

1. Service Provider

2M Systems Pty Ltd
ABN: 20 613 465 900
Trading as: Rivnet
Address: 10 Murtho Road, Paringa SA 5340
Phone: 08 8582 9555
Email: sales@riv.net.au

2. Billing and Payments

2.1 Billing Cycle

Services are billed monthly in advance. Your first invoice will include:

  • A pro-rated charge from your activation date to the end of the current billing period
  • One full month in advance

Example: If your service is activated on the 15th of the month, you will be charged for the period from the 15th to the end of the month (pro-rated), plus one full month in advance. Your next billing date will be on the same day each month.

2.2 Payment Methods

We accept payment via:

  • Credit card
  • Direct debit
  • Bank transfer

2.3 Late Payments

Payment is due by the date specified on your invoice. If payment is not received by the due date, we may suspend or terminate your service. Late payment fees may apply.

2.4 Financial Hardship

If you're experiencing financial difficulty, please contact us as soon as possible. We offer payment plans and other assistance options for customers facing hardship.

3. Service Plans

Details of our internet and VoIP plans are available on our website. Plans include:

  • Unlimited data (subject to Fair Use Policy)
  • Speeds as advertised (subject to technology type and network conditions)
  • Features as specified for each plan

All prices are confirmed at time of order. Setup fees may apply.

4. Service Availability and Limitations

4.1 NBN Services

NBN service speeds depend on the technology type available at your address (FTTP, FTTN, Fixed Wireless, etc.). Actual speeds may vary based on factors including:

  • NBN infrastructure type
  • Distance from node (for FTTN)
  • Network congestion
  • Internal wiring and equipment
  • Number of users on your connection

4.2 Fixed Wireless

Fixed Wireless services are subject to:

  • Coverage availability in your area
  • Line of sight requirements
  • Weather conditions
  • Distance from transmission tower

We recommend confirming coverage before ordering.

4.3 VoIP Services

VoIP phone services require a working internet connection and power. VoIP emergency calling has significant limitations compared to traditional phone services:

  • Power Dependency: VoIP requires electricity. During power outages, you cannot make any calls including emergency calls to 000/112.
  • Internet Dependency: VoIP requires a working internet connection. If your internet is down, you cannot make emergency calls.
  • Location Information: Your location is NOT automatically transmitted to emergency services when calling 000/112. You must verbally confirm your exact address with the operator.
  • Backup Recommended: We strongly recommend maintaining a mobile phone or traditional landline as a backup for emergency calling.

By using VoIP services, you acknowledge these limitations and take responsibility for maintaining alternative emergency calling methods.

5. Fair Use Policy

Our unlimited data plans are subject to our Fair Use Policy. We reserve the right to manage network traffic and investigate excessive usage that impacts other customers.

6. Acceptable Use Policy

You must comply with our Acceptable Use Policy. Violations may result in service suspension or termination without refund.

7. Number Porting

For VoIP services, you can port (transfer) your existing phone number to us, or port your number away from us:

  • Number porting is free of charge
  • Simple ports typically take 1-2 business days
  • Complex ports may take up to 10 business days
  • Your existing service remains active until the port is complete
  • You'll need your account number from your previous provider

We cannot refuse valid port-out requests.

8. Contract and Cancellation

8.1 No Lock-in Contracts

Unless otherwise specified, our services are month-to-month with no long-term contract.

8.2 Cancellation

You may cancel your service at any time by providing written notice. We require:

  • At least 30 days' notice for cancellation
  • Written confirmation via email to sales@riv.net.au
  • Return of any rented equipment in good condition

Prepaid charges are non-refundable unless required by law.

8.3 Termination by Us

We may suspend or terminate your service if:

  • You breach these Terms & Conditions
  • You violate our Fair Use or Acceptable Use policies
  • Payment is overdue
  • You provide false information

9. Credit Checks

We may conduct credit checks as part of the application process. Credit checks may be recorded on your credit file. Service approval is at our discretion.

10. Equipment

You are responsible for:

  • Maintaining your own equipment (computers, phones, routers)
  • Ensuring equipment is compatible with our services
  • Returning any rented equipment upon service termination
  • Costs of damage to rented equipment beyond normal wear and tear

11. Limitation of Liability

To the extent permitted by law:

  • We are not liable for service interruptions beyond our control
  • We are not responsible for third-party network issues (NBN Co, upstream carriers)
  • We are not liable for consequential damages or loss of business
  • Our liability is limited to the amount you paid for services in the previous month

This does not limit rights under Australian Consumer Law.

12. Privacy

We collect and handle your personal information in accordance with our Privacy Policy and Australian privacy laws.

13. Complaints and Disputes

If you have a complaint:

  1. Contact us first: Email sales@riv.net.au or call 08 8582 9555
  2. We will investigate and respond within a reasonable timeframe
  3. TIO: If we cannot resolve your complaint, you can contact the Telecommunications Industry Ombudsman:

14. Changes to Terms

We may update these Terms & Conditions from time to time. We will notify you of significant changes via email or on your bill. Continued use of our services after changes constitutes acceptance of the updated terms.

15. Governing Law

These terms are governed by the laws of South Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of South Australia.

16. Contact Information

2M Systems Pty Ltd (Rivnet)
10 Murtho Road, Paringa SA 5340
Phone: 08 8582 9555
Email: sales@riv.net.au
ABN: 20 613 465 900