Privacy Policy

1. Information We Collect

To provide internet and VoIP services to you, we collect:

• Personal details: name, date of birth, address, contact information
• Identification documents for account setup and verification
• Billing and payment information
• Service usage data including call records and internet usage
• Technical information about your connection and equipment

2. How We Use Your Information

We use your information to:

• Provide and maintain your internet and VoIP services
• Process billing and payments
• Verify your identity and prevent fraud
• Provide customer support and technical assistance
• Improve our services and network performance
• Comply with legal and regulatory obligations

3. Data Storage and Security

Your information is stored securely on Australian servers. We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

We retain your information for as long as necessary to provide services and comply with legal obligations, including:

• Call records and usage data: minimum 2 years
• Billing records: 7 years (tax requirements)
• Account information: duration of service plus reasonable period after

4. Sharing Your Information

We may share your information with:

• Service Providers: Upstream carriers and wholesalers (such as NBN Co) necessary to deliver your service
• Business Partners: Third-party providers who assist with billing, payment processing, or customer management
• Credit Agencies: For credit assessment purposes when you apply for services
• Law Enforcement: When required by law or legal process, including lawful interception obligations
• Debt Collection: If your account becomes overdue

We do not sell your personal information to third parties for marketing purposes.

5. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request details of how we've shared your information
• Make a complaint about how we handle your information

To exercise these rights, contact us at privacy@riv.net.au or call 08 8582 9555.

6. Credit Information

We may conduct credit checks when you apply for services. Credit checks may be recorded on your credit file, and we may report payment defaults to credit reporting agencies. You have rights under the Privacy (Credit Reporting) Code to access and correct your credit information.

7. Complaints

If you have a complaint about how we handle your personal information:

1. Contact us first via email at privacy@riv.net.au or call 08 8582 9555
2. We will investigate and respond within a reasonable timeframe
3. If you're not satisfied with our response, you can contact the Telecommunications Industry Ombudsman (TIO) at 1800 062 058 or visit tio.com.au

8. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website. Continued use of our services after changes are posted constitutes acceptance of the updated policy.

9. Contact Us

For privacy-related questions or concerns:

2M Systems Pty Ltd (Rivnet)
10 Murtho Road, Paringa SA 5340
Email: privacy@riv.net.au
Phone: 08 8582 9555
ABN: 20 613 465 900