Acceptable Use Policy

1. Purpose

Our services are provided for lawful purposes only. This policy protects our network, our customers, and the broader internet community from abuse, illegal activity, and harmful behavior.

2. Prohibited Activities

You must not use our services for any of the following:

2.1 Illegal Activities

Any activity that violates Australian or international law
Copyright infringement or distribution of pirated content
Distribution of illegal content including child exploitation material
Fraud, identity theft, or financial crimes
Trading or distributing controlled substances

2.2 Network Abuse

Hacking, unauthorized access to systems or networks
Launching denial-of-service (DoS or DDoS) attacks
Port scanning or network reconnaissance without authorization
Intentionally introducing viruses, malware, or other malicious code
Interfering with or disrupting networks, services, or other users

2.3 Spam and Unsolicited Communications

Sending unsolicited bulk email (spam)
Operating email lists without proper opt-in procedures
Email bombing or flooding
Forging email headers or engaging in spoofing

2.4 Harassment and Abuse

Harassment, threatening, or abusive communications
Stalking or cyberbullying
Hate speech or incitement to violence
Defamation or intentional spread of false information

2.5 Interference with Emergency Services

Making false emergency calls
Interfering with emergency communications
Any activity that could delay or prevent emergency response

2.6 Security Violations

Sharing account credentials or allowing unauthorized access
Circumventing security measures or authentication
Accessing services or data without authorization

3. Your Responsibilities

As a customer, you are responsible for:

Securing Your Connection: Protecting your network with strong passwords and appropriate security measures
Monitoring Usage: Ensuring that everyone using your connection complies with this policy
Legal Compliance: Ensuring all uses of the service comply with applicable laws
Reporting Abuse: Notifying us if you become aware of violations of this policy

4. Consequences of Violations

If you violate this Acceptable Use Policy, we may take the following actions:

Warning: We may contact you to request immediate cessation of the prohibited activity
Service Suspension: We may temporarily suspend your service without notice if the violation is severe or ongoing
Service Termination: We may permanently terminate your service for serious or repeated violations
No Refunds: Services terminated for AUP violations are not eligible for refunds
Legal Action: We may report illegal activities to law enforcement and cooperate fully with investigations
Cost Recovery: You may be held liable for costs incurred due to your violations, including legal fees and remediation costs

5. Law Enforcement Cooperation

We are required by law to cooperate with law enforcement agencies. We will:

Comply with lawful requests for customer information
Report suspected illegal activity, including child exploitation material, to appropriate authorities
Preserve evidence when legally required to do so

Some legal obligations prevent us from notifying customers when we receive certain types of lawful requests.

6. Reporting Violations

If you become aware of any violations of this Acceptable Use Policy, please report them immediately:

Email: abuse@riv.net.au
Phone: 08 8582 9555

Include as much detail as possible, including dates, times, and any relevant evidence.

7. Changes to This Policy

We may update this Acceptable Use Policy from time to time. The current version will always be available on our website. Continued use of our services after changes constitutes acceptance of the updated policy.

8. Contact Information

Questions about this policy? Contact us:

2M Systems Pty Ltd (Rivnet)
10 Murtho Road, Paringa SA 5340
Phone: 08 8582 9555
Email: sales@riv.net.au
ABN: 20 613 465 900